“Where is Linda?”

“Where is Linda?”

“Where is Linda?”
“She will be here soon, she is always late”
Is it the same employees that are always late?
Is it the same employees that are in the building but never start work on time?
Could you name at least one employee that fits that description now?

Using a quick calculation lets see how much that is costing you:
You have 40 employees
10% are continually late – so 4 employees
Late by up to 15 minutes 50% of the time
@ £7.50 per hour that is £900 per year – plus any extra cost you pay colleagues to cover

Okay so what you haven’t yet calculated and probably can’t calculate is management time in organising cover, drops in service standards that effect your reputation, effect on moral and productivity of the colleagues that see persistent lateness, and the time it takes to remedy the behaviour.

Tackle the Issue Today!!!
Have a clear policy and procedure on working hours and relaunch it at the next staff meeting, include:
Expectations of arrival time and ready to work time – are they different?
Consequences for one off lateness
Consequences for persistent lateness
Who to inform you are going to late
How do you expect to be informed is a text okay or do you want a phone call
Where there is a mixture of employee types for example, care staff, office staff, kitchen staff, does flexi time apply to all staff or just certain job roles.
Links to disciplinary procedure
How your company will monitor time keeping.

There are all times we can’t avoid being late, that is understandable, having conversations early can prevent a one off turning into a persistent issue. Where is it a persistent issue take appropriate steps to stop it now, you are paying someone not to work if you allow it to continue.